Alta Medical Specialties
Customer Service Representative
Full Time • Salt Lake City, UT
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
About the Role:
Alta Medical Specialties is looking for a motivated and compassionate Customer Service Representative to join our team in Salt Lake City, UT. This is a great opportunity to make a real difference by supporting healthcare professionals and patients with best-in-class service. If you thrive in a fast-paced environment and love helping people, we want to hear from you!
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
- Process orders, returns, and exchanges accurately and efficiently
- Assist healthcare clients and patients with product information, availability, and order status
- Resolve customer complaints and escalate complex issues to the appropriate team members
- Maintain accurate customer records and document interactions in the CRM system
- Collaborate with sales, logistics, and clinical teams to ensure seamless customer experiences
- Stay up to date on product knowledge to provide informed support to medical professionals
Requirements:
- 1+ years of customer service experience, preferably in a medical, healthcare, or specialty products environment
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a high-volume, fast-paced setting
- Detail-oriented with strong problem-solving abilities
- Empathetic, patient, and professional demeanor when working with diverse customers
- High school diploma or equivalent required; associate's or bachelor's degree preferred
About Us:
Alta Medical Specialties is a trusted provider of high-quality medical products and solutions serving healthcare professionals across the region. Our customers rely on us for our expertise, reliability, and commitment to improving patient outcomes. We foster a supportive and collaborative workplace where employees are valued, empowered, and encouraged to grow.
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